Waiting Area Management System (WAM)

The optimum solution for queues management

Queue Management

Saving time and efforts

Online/ remote monitoring

Online
booking

The Waiting area management system is a solution for customers’ queuing organization to improve time utilization and maintain order in public service areas. The system is customizable according to the clients’ needs and can be installed in various businesses including banks, offices, clinics, hospitals, embassies, airports, clubs, universities, …. Etc.
WAM supports virtual queuing, through integrating with online reservation apps allowing users to book their spots before they arrive.

Queue Management System Components

WAM Request
WAM Request
Desktop Request
Integrated ticketing station receives the required service from clients by clicking of the appropriate button; it can issue the ticket with customizable theme and all required information
WAM Request
Queuing System Kiosk
Alfa’s kiosks come in a variety of shapes and designs and provide access to information and applications for a complete self-service experience.
Displays
Essential part of the queuing process which displays all types of information to enhance the process of the queue management through  informing  customers with their turns, the windows they should head to which matches their tickets  and any other additional information that can be customized due to business needs.
Terminal
16 buttons Keypad membrane can be programmed for custom functions and for transferring to any service or any other terminal.  The terminal can be replaced with Q-term software with the same function
WAM Announcements

Audio Announcement (bi-lingual) can be through Kiosk speakers or amplified speakers or visual announcement through counter displays, service displays, digital Signage (ALVIS)

WAM Software applications

Alfa offers different WAM software applications for managing waiting areas from entry to a complete customer process serving. In addition we provide advance analysis and management tools for overall review and reporting services.

WAM Software applications
WAM Pro

WAM Pro is software application orchestrating the queuing system. It’s a full feature application that supports all standard queuing system functions and more.
WAM Pro features:
• Branch Management
• Multiple Kiosks
• Customizable Ticket
• Offline Operation

WAM Software applications
WAM Central

Monitoring the branch waiting area to maximize the operator’s performance & customer satisfaction. This is achieved by Online Monitor, Brief Reports

WAM Software applications
WAM Reporting

Report Client from Head office, regional managers & others can monitor the performance of some or all branches through
• Online Monitor (live monitoring)
• Reporting (Report based on periods of time & other filtration criteria)

WAM Mob application

WAM supports virtual queuing, through integrating with online reservation apps allowing users to book their spots before they arrive.

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